Shipping & Returns 2019

Production and Shipping Time

Please allow for time to both produce and ship your order. 

 

Production Time Dresses: 2-3 weeks
Production Time Leggings/Skirts/T-Shirts: 1 week
Production Time Illumiscarves: None
     Shipping Time: USA ............... + 2 - 5 business days
     Shipping Time: International ... + 3 - 4 weeks

 

Express Shipping

Express shipping with tracking is available. Recommended for International orders for tracking and added security.

 

 

 

Shipping Costs

All items require shipping, except gift cards which are delivered digitally.

US Orders ........................ $4
International Order  ...................... $19
International Order  Priority with Tracking ............. varies
Express Shipping is available on dresses and Illumiscarves
 

Important about Custom Fees

Shipments outside of the USA may incur customs fees depending on the destination country. The fee may vary depending on your order value, country limits, and other factors.

Please note that you're responsible for these fees.

 

 

 

Returns & Exchanges

I guarantee every item purchased from my studio. If you are not completely satisfied with your purchase, simply send it back within 30 days of receipt for a full refund or free exchange. Items must be returned in their original condition.

Please note I cannot cover or refund return shipping fees. 

In order to initiate a return, please contact me directly for instructions and a return address. Once your return is received, your new item(s) will be shipped out or a refund will be issued.

 

Important about sale items and gift cards

Sale items can be returned for store credit only. Items purchased with a coupon/credit code or gift card deems the item a sale item. Store credit is valid for 1 year from date of issue.

 

Custom Items

Unfortunately I cannot offer returns on custom items or orders with modifications/alterations from the original design. 

 

 

Size Charts

MEASURING GUIDES

Dresses  |  Skater Dresses  |  Skater Skirts  |  Pencil Skirts  | Womens T-Shirts

 

SHENOVA DRESSES - SIZE CHART

Actual measurements for Shenova Dresses

Contact us with your measurements if you'd like help to find your size.

 

 

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SKATER DRESSES - SIZE CHART

Skater Dress Measurements

 

 

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SKATER SKIRTS

PENCIL SKIRTS

Please consult size chart in product page. 

BROWSE STEM SKIRT COLLECTION

 

WOMEN'S V-NECK T-SHIRT - SIZE CHART 

 

  XS S M L XL 2XL
Chest (inches) 31 ¾ 33 ¾ 35 ¾ 37 ¾ 40 ⅞ 41 ¾
Length (inches) 24 ¾ 25 ½ 25 ⅞ 26 ¼ 26 ¾ 27 ½

 

As with all size charts; trust your own measurements over sizes. Our T-Shirt sizes tends to run 1-2 sizes smaller than normal. Order 1-2 sizes larger than what you'd normally wear to ensure a proper fit.

BROWSE WOMEN'S V-NECK T-SHIRTS

 

SHENOVA ZAZZLE PRODUCTS

For all products produced and fulfilled by Zazzle, please refer to their current size charts. Each product has a Size Chart Link next to its Size selector. 

SHENOVA Leggings on Zazzle

SHENOVA T-Shirts on Zazzle

SHENOVA Ties on Zazzle

All SHENOVA Zazzle Products