Shenova Sales are currently on hold due to covid19

Shipping & Returns

Production and Shipping Time

Please allow for time to both produce and ship your order. 


Production Time Dresses: 2-3 weeks
Production Time Leggings/Skirts/T-Shirts: 1 week
Production Time Illumiscarves: None
     Shipping Time: USA ............... + 2 - 5 business days
     Shipping Time: International ... + 3 - 4 weeks


Express Shipping

Express shipping with tracking is available. Recommended for International orders for tracking and added security.






Shipping Costs

All items require shipping, except gift cards which are delivered digitally.

US Orders ........................ $4
International Order  ...................... $19
International Order  Priority with Tracking ............. varies
Express Shipping is available on dresses and Illumiscarves

Important about Custom Fees

Shipments outside of the USA may incur customs fees depending on the destination country. The fee may vary depending on your order value, country limits, and other factors.

Please note that you're responsible for these fees.




Returns & Exchanges

I guarantee every item purchased from my studio. If you are not completely satisfied with your purchase, simply send it back within 30 days of receipt for a full refund or free exchange. Items must be returned in their original condition.

Please note I cannot cover or refund return shipping fees. 

In order to initiate a return, please contact me directly for instructions and a return address. Once your return is received, your new item(s) will be shipped out or a refund will be issued.


Important about sale items and gift cards

Sale items can be returned for store credit only. Items purchased with a coupon/credit code or gift card deems the item a sale item. Store credit is valid for 1 year from date of issue.


Custom Items

Unfortunately I cannot offer returns on custom items or orders with modifications/alterations from the original design.